Frequently Asked Questions
We have
compiled some of the most asked questions, we hope that this helps answer
any question you may have, if not please feel free to contact us.
Click here for
Advantext Frequently Asked Questions
Q. Do You
Sell Only Books?
A.
No, the Co-op Store sells a variety of items that we have found
most requested in our store. Plus we keep up
with college trends
through a national organization devoted just to
college stores. Our
store includes "trade" books (non required reference
books, national
best selling titles,new releases, and local authors), school
supplies,
art supplies, greeting cards, gifts, computers, computer supplies
and
peripherals plus IUP imprinted gifts and clothing, and let's not
forget
textbooks.
Q. How
Can I Pay For My Purchases?
A. We accept cash, personal checks,
money orders and traveler's
checks. Plus MasterCard, Visa, Discover,
American Express, and
MAC debit cards. Proper identification will be
required for all
purchases with the exception of cash sales.
Q. Can I
Use My Parent's Credit Card?
A. We
will accept a parent's credit card provided the parent has called
us in advance or notified us in writing and
we have their permission
logged into our system. To make these
arrangements please call
(724) 357-3145 or for your convenience 800-537-7916
option 2, or
mail to The Co-op Store, 319 Pratt Drive, Indiana, PA
15701-2989,
Attn: Front Desk.
Q. My Mom
Wrote A Check Can I Use It?
A. With
proper identification we will accept you parents check. Proper
identification includes your I-Card
or a photo drivers license. We
also need current address and telephone number
on the check. We
ask that parents send more than one check with the
student who
will be living away from home. It's possible that not all of
your books
and supplies will be available at one time or something may come up
requiring additional funds. Please remember that The Co-op Store
and the
University are two separateaccounts one can not accept
money for
the other. All checks for The Co-op Store should be made
payable to
The Co-op Store and signed by a parent. Also keep in
mind that local
banks usually will not cash checks from outside a
radius of 50 miles.
they will hold the check until it clears making this
money unusable for two
weeks. There is a $20.00 fee for any check
that is returned from the
bank.
Q. How Much Will My Books Cost?
A. This
depends on what courses you are taking and whether you buy
new or used textbooks. Most full time
students can expect to spend
an average of $400 on their textbooks and
supplies each semester.
Q. What Are Used Textbooks?
A. Used
textbooks are just as the name implies. Whenever possible The
Co-op Store sells used textbooks for
all requisitioned classes. You
can save 25% when you buy used
textbooks. The only times used
books might not be available would be in
the case of a new edition
or a late order from a professor. Lab manuals
are always new. Keep
in mind that at the end of each semester The Co-op
Store will buy
your textbooks from you. This is one of the ways we
purchase
these books for future sales.
Q. How Do I Find My Books?
A. The
textbook section is in alphabetic order by course prefix - this
can be found on your schedule. Please
remember to bring your
schedule with you when you come to purchase your books.
During
Book Rush student employees are always available to
help you or
answer any questions you might have. Please ask!
Q. What
If I Buy The Wrong Book For My Class?
A. Don't
panic.
The
Co-op Store will accept returns under the following conditions:
·
Incorrect
textbooks must be returned during IUP’s official drop/add period as posted
on the university’s central calendar. This is usually 5-6 days from the
beginning of classes. (Summer sessions vary based on starting date)
·
Returns
will be accepted for one week following the drop/add period with a signed
class withdrawal slip.
·
You must present your I-Card and cash register receipt when returning
books.
Returns without a receipt may be accepted with a 25%
penalty from the original selling price at the store’s discretion.
·
New
textbooks must be in new condition. Writing, highlighting, other marks,
missing or opened CDs and PIN codes, torn pages and other wear will result
in a refund at the used book price, at the discretion of the store.
·
Reference
and other non-required books are not returnable.
Once you are
sure your books are the right ones for your class we suggest you mark them
in a way that you could identify them should they be stolen. Pick a favorite
number - turn to that page in the book and make an identifying mark. This
could help you at a later point in time.
Q. Who
makes the textbook selections and sets the price?
A.
The faculty member
teaching a selected course submits a book order
to the bookstore, indicating author, title,
edition, etc.
THE STORE HAS NO VOICE IN SELECTION OF TITLES
Textbooks are sold at publisher’s cost prices plus a normal store markup to
cover expenses. The Co-op Store is able to pass some savings on to the
students by using a markup that is below the national average for college
stores. Used books are priced at 75% of the new price. In an effort to
reduce the overall cost of your books, we stock as many used copies as
possible. In some cases used books are not available, whether it be that the
book has come out in a new edition, or the faculty member has bundled
required materials with the book that can not be obtained except through the
publisher. We do make every effort we can to save the students money.
